FAQs

How do I purchase and use Wilstone Gift Vouchers?

Wilstone Gift Vouchers are a great way to send a Wilstone gift to family, friends or a colleague. They are sent via email and can be redeemed against any single purchase. To learn more read our Gift Voucher instructions and terms & conditions.

What is a 'safe place'?

A ‘safe place’ is a designated place where couriers can pick-up or drop-off your parcels, securely, without you being there in person. Typical examples include sheds, greenhouses or porches. You can provide these details on the delivery instructions part of your order.

How will I know when my order has been dispatched?

You will receive a dispatch confirmation email once your order has been shipped.

Where is the Wilstone shop and when is it open?

Our shop is in Leebotwood, Shropshire on the A49 between Shrewsbury and Church Stretton. See our Contact Us page for more information.

Can I collect something I want to purchase from the website?

If collection is more suitable for you then you can call our head office to pay over the phone and schedule a collection from the warehouse - 01694 771800

Can I visit the Wilstone warehouse?

You can arrange an appointment to visit our warehouse at our Shropshire head office. Please contact us on 01694 771800 Monday-Friday between 9am and 5pm to discuss this further.

Can I have more information on a product I am interested in?

Please call our head office on 01694 771800 or email us at support@wilstone.com  and we can send you any information or photographs you need.

Where are Wilstone products from?

The majority of our products are sourced directly from India.

Do all products restock on the website?

Most Wilstone products are unique and one-offs, so will not be re-stocked. However, some are repeatable, or we may be able to find you something similar. Let us know the details of what you are looking for and we will be more than happy to help.

Why is my product slightly different from the image on your website?

All Wilstone items are rich in history and have a story to tell. The majority of our products are antiques or pieces handmade by Indian artisans, so may come with imperfections that we believe add to their charm. Where possible we explain if there is likely to be some variation from the image shown, but if you would like to check before purchasing then please contact us.

Do you ship internationally?

Unfortunately we do not ship Wilstone items internationally.

Sign up to our newsletter

Receive the Wilstone Newsletter to hear about our latest container arrivals, special offers and sales. Be in the know about competitions and Wilstone warehouse open days, plus get inspirational ideas and other news-worthy delights.

Sign up