Please read this policy carefully.
We take security seriously and take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, we cannot absolutely guarantee the security of your information provided over the Internet and cannot be responsible for this.
Data Protection Legislation
We comply with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) legislation in respect of any information we hold.
Information we may collect from you;
When you make a purchase from our website, we do collect certain personal information from you (for example: your name, e-mail address, billing address and delivery details). All such information is held on secure servers. We comply fully with all applicable GDPR, Data Protection and Consumer Legislation, and we will treat all your personal information as fully confidential.
We use reputable third-party banking institutions (including Sage Pay & PayPal) to handle our website payment transactions. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
How we use your details;
We use your information to enable us to provide you with the goods you have ordered or otherwise in connection with your relationship with us. We may need to share some of your information with third parties, such as delivery companies, in order to do this.
Once you have purchased with us, we would like to send you our latest catalogue and information on our products and any special offers by e-mail. We may ask you to complete surveys that we use for research purposes, but you do not have to respond to them.
When you place your order we will ask if you wish to receive such information - if you do, simply tick the appropriate box. If you change your mind, and wish to opt-out, you can let us know at any time by e-mailing us at firstname.lastname@example.org or by calling (01694) 771800 with your details and mailing preferences.
You can check any information that we hold about you, or ask any questions about this privacy statement by e-mailing us at email@example.com.
Unless we are required to share your personal data by law, we will not otherwise share, sell or distribute any of the information you provide us to any outside third party other than those mentioned such as delivery drivers and couriers.
Third party websites and services
We may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the website. The providers of such services have access to certain personal Data provided by Users of this website.
Links to other websites
Cookies and how we use them;
A cookie is a small file that a website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket.
In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version and the website that you visited prior to this site.
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.